Frequently Asked Questions

1. What payment methods do you accept?


We accept all major credit and debit cards, as well as bank transfers.

2. Do you offer international shipping?


No, we currently do not offer international delivery

3. How can I track my order?


Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the delivery company's website.

4. Can I return or exchange an item?


Yes, we accept returns and exchanges within 30 days of purchase. Please refer to our return policy for more information.

5. How do I contact customer support?


You can contact our customer support team by emailing braysurfingstore@gmail.com or by calling +62 823-6988-9630.

6. Do you offer gift wrapping?


Yes, we offer gift wrapping services for an additional fee. You can select this option during checkout.

7. How long does shipping take?


Shipping times vary depending on your location. Please refer to our shipping information for estimated delivery times.

8. Do you have a physical store?


Yes, we have a physical store located at Lamteh, Ulee Kareng, Banda Aceh City, Indonesia. 23117. You can find more information about our store here.

9. Can I cancel my order?


You can cancel your order within 24 hours of placing it. Please contact our customer support team to request a cancellation.

10. Are your products ethically sourced?


Yes, we are committed to sourcing our products ethically and sustainably. We work closely with our suppliers to ensure fair labor practices and environmental responsibility.

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